legal writing, CLE training; workshops in-house seminars, coaching

Effective Email Programs

Marilyn conducts Effective Email programs at retreats and for “Lunch and Learn” sessions, in person and via web conferencing. Effective Email techniques are also included in most writing skills workshops.

Read Marilyn's article, Before Hitting "SEND": Ten Tips for More Effective Email, available for downloading at Resources.


“Thank you for leading the effective email training for our attorneys and staff recently. The feedback we received from the participants was very positive. You managed to convey the importance of the topic while still being engaging and professional. We also appreciate your accommodating both of our offices on the same day by agreeing to host a session via the web.

We look forward to working with you again in the future.”

Lisa A. Pavia, Director, Business and Professional Development
Van Ness Feldman LLP

“Your program was engaging and kept the participants interested and entertained from start to finish. The program received excellent evaluations, praising the useful examples and practical advice, as well as commending your skills as a speaker.

I hope you will consider doing future programs at the New York City Bar Association.”

Ann Rappleye, Esq., Director
New York City Bar Center for CLE

“Thank you for conducting your recent lunch and learn program, “Before Hitting “SEND”: Ten Tips for More Effective Email”, at our law firm.

Your presentation style was engaging, concise, and packed with many basic, practical tips delivered in a relatively short period of time. The attorneys came away with tactics they could use immediately to improve their email communications.

We appreciate all the thought and planning you clearly put into crafting and delivering the program.”

Lorraine C. Sullivan, Director of Marketing
Farrell Fritz, P.C. (Uniondale, NY)

“The response of our attorneys to your recent presentation was uniformly positive. . . . I especially liked the email tips—that's truly an overlooked area of writing. The entire presentation was well run and efficiently presented.”

Anthony J. Russo, Esq., Partner
Butler Pappas Weihmuller Katz Craig LLP (Tampa, FL)

“The attendees felt the practical advice was presented in a concise and practical manner, and one that provided take-away suggestions useful in their email communication.   

The paralegals thought the article on your website, "Before Hitting "SEND": Ten Tips for More Effective Email," was very thorough. They were pleased that the one-hour session expanded on the article and included group discussion.  

I have already recommended this session to other paralegal managers. The seminar was a good value in terms of content and attendance, and I look forward to working with you again.”

Carolyn M. Hilgers, Director of Paralegal Services
King & Spalding


“I had the pleasure of working with Marilyn in connection with a seminar she presented for the Rhode Island Society of CPAs.

I found her presentation to be well organized, thoughtfully presented and very relevant to the needs of our group. Marilyn did a wonderful job soliciting input from the audience and addressing questions/comments as they arose.

I would strongly recommend Marilyn to any organization considering her as a speaker.”

Thomas Eagan, Chair, Business, Industry and Government Committee
Rhode Island Society of CPAs

Top of Page

“Thank you for the excellent “Email That Works” program you presented at our division's retreat last month. The group included a full range of health professionals: secretaries, nurses, doctors, psychologists, nutritionists, researchers, and more.

The program was a big hit. As one evaluation said, you were “well informed and thorough, with a great ability to make the content practical to the specific audience,” and you did it all in 45 minutes.

I was pleased that you customized your presentation for our group and our specific email problems.

Your comments on effectively using the email “subject line” were particularly useful. The day after the retreat, I saw a marked improvement in my email “Inbox”. I am very pleased that the improvement continues, one month later.”

David Kawatu, MD, MSc
Hasbro Children's Hospital/Rhode Island Hospital
Alpert School of Medicine, Brown University

What Participants Have Said

“It would be good to present at a Members’ meeting.”

Michael F. McBride, Esq., Partner
Van Ness Feldman LLP (Washington, DC)

“The speaker and presentation was very good. Very informative with good examples.”

LaTosha Richardson, Billing Specialist
Van Ness Feldman LLP (Washington, DC)

“Excellent presenter. Clear and concise.”

Patricia Fotinos, Paralegal
Benesch Friedlander Coplan & Aronoff LLP (Cleveland)

“Great asset for biz/law firm emails. Concise; great examples for our everyday use.”

Catherine A. Treinen, Contract Administrator
AmerisourceBergen Consulting Services (Charlotte, NC)

“Very effective!”

Bill McCausland, Legal Specialist
AmerisourceBergen Corporation (Chesterbrook, PA)

“Very knowledgeable; interesting subject; clear, concise speaker.”

Evelyn Bellew, Paralegal
King & Spalding (New York)

“Very organized and thorough. Works great to show examples of bad vs. good emails.”

Monica Farrar, Marketing Manager
King & Spalding (Houston)

“Very clear, funny, informative, effective use of visuals.”

Esmeralda Romero-Roberts, Secretary
King & Spalding (Houston)

“Informative, interesting, held my attention.”

Tamara Kirkpatrick, Paralegal
King & Spalding (Houston)

“The topics covered in your workshop were more relevant than any other that I have attended. . . . I will never look at an email the same way again. . . . I have a ways to go in terms of concise and precise communication, but your workshop definitely got me thinking.”

Julie H. Shaw, Paralegal
Jenner & Block LLP (Chicago) Top of Page

“Speaker is concise and presentation was entertaining.”

Kristina Lewis, Paralegal
King & Spalding (New York)

“Dynamic, interesting speaker. She teaches effectively. Informative but not dry. I liked thinking about how easy organizing my Inbox could be if everyone took Marilyn's advice.”

Wendy Plante, Ph.D., Psychologist
Hasbro Children's Hospital/Rhode Island Hospital
Alpert School of Medicine, Brown University

“Excellent audience engagement. Process revealed problems within division communications without pointing fingers.”

Debra Lobato, Ph.D., Psychologist
Hasbro Children's Hospital/Rhode Island Hospital
Alpert School of Medicine, Brown University Top of Page

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